Frequently asked questions

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Estimated wait time: N/A minutes

Estimate Wait Time:

Estimated Wait Time:
Estimated Wait Time:
5-8 min

Are BASS Advanced Urgent Care centers open on holidays?

Do I need to set an appointment?

We do take appointments over the phone or online at However, no appointment is necessary, feel free to walk in without one.

What conditions require emergency room care?

The ER treats life-threatening medical conditions. Urgent care centers treat conditions that need immediate attention but are not life or limb threatening. Call 911 or go to your nearest hospital emergency room if you have:

  1. Chest pain
  2. Severe abdominal pain
  3. Difficulty breathing or shortness of breath
  4. Sudden dizziness, weakness, or loss of coordination or balance
  5. Sudden blurred vision
  6. Numbness in the face, arm, or leg
  7. Sudden and severe headache
  8. Deep cuts or bleeding that won’t stop
  9. Coughing up or vomiting blood
  10. Severe burns
  11. Seizures

How long will I have to wait to be seen in urgent care?

BASS Advanced Urgent care patients are typically seen within minutes. Visits for patients with simple complaints can take as little as 30 minutes, those who will need diagnostic imaging or lab services may take a little longer. Most patients complete their visit within one hour. Since urgent care patients can walk-in to be seen at any time, occasionally patients may experience longer than the typical wait times. At BASS Advanced Urgent Care, we make every effort to staff our clinics appropriately to keep wait times short.

Who will be treating me?

Our staff includes licensed physicians as well as experienced physician assistants, nurse practitioners, nurses, and medical assistants. We also staff X-ray technologists and lab technologists who are experienced and trained in emergency medicine, primary care, pediatrics, internal medicine, and sports and occupational medicines.

What services are provided?

At BASS Advanced Urgent Care, we specialize in the treatment of acute urgent medical conditions. Our providers treat many types of medical conditions, including coughs, colds, sinus infections, headaches, broken bones, sprained joints, rashes, back pains, ear infections, abdominal pains, and treatment of lacerations. See all conditions >

What about conditions that require on-going care and monitoring?

Treatment at BASS Advanced Urgent Care is not intended to take the place of your primary care physician. For ongoing care, patients are referred to their primary care provider. For patients without a primary care provider, we can set up a referral to a provider that is accepting new patients.

Can I use BASS Advanced Urgent Care as my “family doctor” if I don't have one?

No, BASS Advanced Urgent Care is not a substitute for a family doctor. Although we are glad to see patients with urgent care needs anytime, it’s important to establish a relationship with a family doctor for ongoing care; someone who can serve as the manager of your health over the long haul. Urgent care provides medical treatment for your unexpected illnesses or injuries, and serves as a resource for after-hours care, including weekends and some holidays, or when you are unable to get an appointment with your doctor.

Can you refill my medications?

Medication refills are not routinely given; however, a provider may refill medications until a patient can be seen by their primary care provider under certain circumstances and as deemed necessary, on a case by case basis.

What happens after I leave urgent care?

You'll be advised about all follow-up procedures and contacted with results from any abnormal lab work or diagnostic imaging. A record of your treatment will also be sent to your primary care doctor, who can provide necessary follow-up care.

Do I need my Insurance ID card to be seen in urgent care?

No. But your card helps to immediately verify your insurance coverage. If you have it with you, we’ll make a copy of it and keep it on file. If you are unable to bring your card, we will do our best to verify your benefits with your carrier when you arrive. If you do not currently have insurance coverage, or you have a plan with a high deductible, we offer discounted cash pay prices at the time of service.

What forms of insurance and payment do you accept?

BASS Advanced Urgent Care accepts insurance payments from most health plans. You can also pay with cash or personal checks, and by Visa and MasterCard.

What information do I need to bring?

Please bring photo ID and all insurance cards. Prior X-rays or lab work will also assist us in your treatment. In addition, bring a list of medications and nutrition supplements you are currently taking and the dosages for each.