Frequently asked questions

Our clinics are closed on Thanksgiving Day and Christmas Day. On all other days, our Walnut Creek Urgent Care clinic is open Monday through Saturday. Our urgent care is open from 7:00 AM to 7:00 PM on weekdays and 9:00 AM to 1:00 PM on Saturday.

We do take appointments over the phone or online at www.bassadvancedurgentcare.com. However, no appointment is necessary, feel free to walk in without one.

The ER treats life-threatening medical conditions. Urgent care centers treat conditions that need immediate attention but are not life or limb threatening. Call 911 or go to your nearest hospital emergency room if you have:

1. Chest pain
2. Severe abdominal pain
3. Difficulty breathing or shortness of breath
4. Sudden dizziness, weakness, or loss of coordination or balance
5. Sudden blurred vision
6. Numbness in the face, arm, or leg
7. Sudden and severe headache
8. Deep cuts or bleeding that won’t stop
9. Coughing up or vomiting blood
10. Severe burns
11. Seizures

BASS Advanced Urgent care patients are typically seen within minutes. Visits for patients with simple complaints can take as little as 30 minutes, those who will need diagnostic imaging or lab services may take a little longer. Most patients complete their visit within one hour. Since urgent care patients can walk-in to be seen at any time, occasionally patients may experience longer than the typical wait times. At BASS Advanced Urgent Care, we make every effort to staff our clinics appropriately to keep wait times short.

Our staff includes licensed physicians as well as experienced physician assistants, nurse practitioners, nurses, and medical assistants. We also staff X-ray technologists and lab technologists who are experienced and trained in emergency medicine, primary care, pediatrics, internal medicine, and sports and occupational medicines.

At BASS Advanced Urgent Care, we specialize in the treatment of acute urgent medical conditions. Our providers treat many types of medical conditions, including coughs, colds, sinus infections, headaches, broken bones, sprained joints, rashes, back pains, ear infections, abdominal pains, and treatment of lacerations. See all conditions >

Treatment at BASS Advanced Urgent Care is not intended to take the place of your primary care physician. For ongoing care, patients are referred to their primary care provider. For patients without a primary care provider, we can set up a referral to a provider that is accepting new patients.

No, BASS Advanced Urgent Care is not a substitute for a family doctor. Although we are glad to see patients with urgent care needs anytime, it’s important to establish a relationship with a family doctor for ongoing care; someone who can serve as the manager of your health over the long haul. Urgent care provides medical treatment for your unexpected illnesses or injuries, and serves as a resource for after-hours care, including weekends and some holidays, or when you are unable to get an appointment with your doctor.

Medication refills are not routinely given; however, a provider may refill medications until a patient can be seen by their primary care provider under certain circumstances and as deemed necessary, on a case by case basis.

You'll be advised about all follow-up procedures and contacted with results from any abnormal lab work or diagnostic imaging. A record of your treatment will also be sent to your primary care doctor, who can provide necessary follow-up care.

No. But your card helps to immediately verify your insurance coverage. If you have it with you, we’ll make a copy of it and keep it on file. If you are unable to bring your card, we will do our best to verify your benefits with your carrier when you arrive. If you do not currently have insurance coverage, or you have a plan with a high deductible, we offer discounted cash pay prices at the time of service.

BASS Advanced Urgent Care accepts insurance payments from most health plans. You can also pay with cash or personal checks, and by Visa and MasterCard.

Please bring photo ID and all insurance cards. Prior X-rays or lab work will also assist us in your treatment. In addition, bring a list of medications and nutrition supplements you are currently taking and the dosages for each.